If you’ve ordered a hosting package and you have some enquiries associated with a particular function/feature, or in case you have come across a certain problem and you require assistance, you should be able to touch base with the respective customer support staff. All hosting providers deploy a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, because the very best way to resolve an issue most often is to submit a ticket. This method of communication renders the replies sent by both parties simple to follow and permits the help desk team representatives to escalate the issue if, for example, an administrator has to get involved. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you will have to use at least 2 separate accounts to contact the customer service team and to actually manage the hosting space. Constantly switching between different accounts might often be a nuisance, not to mention the fact that it takes lots of time for the vast majority of hosting companies to process ticket requests.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting include an integrated trouble ticket system, which is included in our in-house built Hepsia Control Panel. As opposed to other similar tools, Hepsia allows you to manage everything associated with the web hosting service itself in one and the same place – invoices, files, emails, trouble tickets, etc., eliminating the necessity to use different systems. In the event that you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just a few clicks of the mouse without the need to log out of your Control Panel. In the meantime, you can select a category and our system will present you with a variety of help articles, which will supply you with more info and which may help you solve any specific issue even before you actually post a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with our company and you want to touch base with our customer care team members, you’ll be able to submit a support ticket straight from your Hepsia Control Panel instead of going through a totally different support platform as you’ll need to do with most hosting providers on the market. Our integrated ticketing system will enable you to open a new ticket without any difficulty and to search through older tickets using a smart search box. Also, you will be able to read the relevant knowledge base articles that our system will present you with based on the category that you choose for your new ticket. You can do all these activities without leaving your Hepsia Control Panel at any moment, which implies that if you encounter any challenge or have an inquiry, you can touch base with our technicians and resolve the given issue within the hour through a single support platform.