The access to the customer and tech support that a cloud hosting company offers will tell you a lot about the services that they supply too. When you're allowed to use just e-mail messages and tickets, you have most likely found some reseller and not the actual web hosting supplier. If this is the case, you'll probably have to wait for a few days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may need to consult with the real website hosting company for additional assistance. If the provider offers you various options for communication with quick response time available anytime, they are most likely the top provider, not only a reseller. So you'll enjoy well-timed assistance and high quality support since they'll have instant access to the servers where your account is. Regardless of the trouble - technical or sales, it is generally much better to be able to contact your website hosting company right away through your preferred way of communication.

24/7 Customer Support in Cloud Hosting

Our Linux cloud hosting include 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our website hosting solutions well before you make an order or you are an existing client and you have any kind of question or a issue, you are able to contact us any time, which includes weekends and holidays. We have numerous channels to contact us - a couple of phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical matters or any issues which require more time to investigate and resolve. In contrast to many other website hosting providers, our trouble tickets feature a warranted max reply time of only 1 hour, thus no matter what your issue is, it'll be resolved timely and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you are able to benefit from our 24/7 support services even on official holidays. All of your websites will be available constantly and so will we. With plenty of communication options, you will be able to select the most convenient method to contact us and find out about our solutions in case you do not have an account yet, or get assistance if you're already our customer. You're able to phone us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with 1-hour answer time warranty, though it rarely takes over 20 mins to receive assistance whatever the nature of the trouble. With our customer and technical support services, we'll be available for you every time you need us, not several days afterwards.

24/7 Customer Support in VPS

When using our Linux VPS, you will not have to wait for more than 1 hour to get assistance for any type of problem that you may encounter with the server or the software which comes pre-installed with it. We warrant this short reply time for all of the tickets that you open via your billing Control Panel or email messages that you send to our technical support team. In addition, we have local telephone numbers in a couple of countries around the world as well as a live chat service where we will help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 using the different ways of communication, so whatever your question or issue is, there'll always be someone to help you out in a timely manner. If you need help with third-party software, that you cannot install or which gives you problems, you will be able to benefit from the Managed Services upgrade package that we offer for all of our VPS plans.

24/7 Customer Support in Dedicated Hosting

With a 1 hour maximum response time guarantee, you will benefit from lightning-fast support when you purchase a dedicated server through our company. Our customer and tech support crews are online 24/7/365, so every time you open a ticket from your billing account or you send an email regarding any problem with your server or the pre-installed software on it whatever the time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the best option when the issue in question needs a longer period of time to be resolved or when it has to be sent to our administrators, as it's a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to phone us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.