If you’re a site owner, a problem can always crop up and it doesn’t necessarily have to be connected to the hosting service. For instance, something might go wrong when you bring an Internet app up to date or some crucial content can be edited or erased mistakenly. Regardless of what the nature of the problem might be, you’ll have to touch base with the respective help desk team and request them to retrieve a backup or to help you solve the problem that you are having. How quickly they will do this will predetermine the time that your websites will be inaccessible. For certain sites such as community sites or Internet shops, a longer downtime period can too often mean lost customers and money. With that said, it is important to use the services of a web hosting company that provides not only a very good support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum response time for any customer support ticket that you post or any e-mail that you send is just 60 minutes, even if you contact us during weekends and official holidays. Regardless of the essence of your question or issue, we’ll lend you a hand instantly and will supply you with the necessary information to resolve any problem with your sites. The actual reply time normally does not exceed 15-20 minutes, which goes to say that you can just forget about waiting around for hours on end to get an issue sorted out or what is even worse than that – waiting around a whole day only to obtain an answer that more info is needed while nothing’s solved. We’ll assist you in an instant merely because we know just how expensive time can be in the dynamic electronic age. The one-hour reply guarantee applies to any billing or technical question that you may have about our Linux cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support team members will be at your disposal all the time and they will respond to any ticket that you open through the hosting Control Panel within maximum 1 hour. The response time is guaranteed irrespective of whether you’ve got a generic enquiry concerning your semi-dedicated server or you come across a problem and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 24 hours a day, 7 days a week to attend to any billing, general or technical issue. In case you contact us about anything that’s within our capabilities, we’ll solve it before we get back to you, which goes to say that you will not have to wait around for hours or days while the problem lingers. If there is something that you need to do on your end, we will supply you with the necessary information – what possible solutions to try, what actions to take, etc.